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Next-Gen Customer Operations

Customer Operations.

Where intelligent automation meets human precision.

NGT delivers multilingual call centre support, virtual staffing, and backend operations through structured offshore teams — driving reliable, 24/7 performance across the globe.

The NGT Difference

Why Companies Are Rethinking BPO
and Choosing NGT

Traditional BPO models can't keep up with modern customer expectations. Delayed responses, disconnected teams, poor visibility, and a one-size-fits-all mindset hold back real growth.

That's where NGT comes in.

We partner with scaling businesses globally to deliver high-performance customer operations that are multilingual, always-on, and intelligence-backed — without the overhead or rigidity of legacy call centers.

From agile support teams to deeply optimized workflows, NGT offers a hybrid operations model that flexes with your business, speaks your customer's language, and keeps you ahead in a 24/7 world.

The Difference

Traditional BPO vs NGT Solutions

Problems
Inconsistent support quality
Missed SLAs and deadlines
Limited coverage hours
Rigid BPO contracts
Poor operational visibility
Disconnected team workflows
Solutions
Always-on 24/7 support
Arabic + English fluency
Infinitely scalable teams
Flexible operation models
Real-time dashboards
Integrated smart workflows

Lightning Fast Response

Instant response times with AI-powered intelligent routing and priority handling

< 30s avg response

Enterprise Security

HIPAA, PCI, and ISO compliant operations with military-grade data protection

100% compliance rate

Global Reach

24/7 multilingual support across continents with local cultural understanding

5 continents covered

Expert Teams

Trained professionals specialized in your industry with continuous skill development

700+ specialists

Proven Results

Measurable improvements in customer satisfaction and operational efficiency

98% client retention

Quality Assurance

Multi-layer quality control with real-time monitoring and performance optimization

99.9% accuracy
Introducing Niblo AI

The Future of Intelligent Operations

Experience Niblo AI — NGT's revolutionary AI platform that transforms customer operations through intelligent automation.

Enterprise Ready
SOC 2 Compliant
AI-Powered
Niblo AI

Lightning-Fast Response

Real-time voice interaction & call handling

Instant response with sub-second latency using advanced neural networks

Global Communication

Multilingual understanding (Arabic & English)

Native language processing with cultural context and regional dialects

Seamless Handover

Intelligent escalation to live agents

Smart escalation with complete context transfer and conversation history

Infinite Customization

Fully customizable for your workflows

Adapts to your SOPs, business rules, and compliance requirements

Ready to Experience Niblo?

Join the future of intelligent operations. Experience how Niblo transforms customer interactions with enterprise-grade AI that learns, adapts, and scales with your business.

Engine Layers

One Engine.ThreeLayers.

NGT's service model is designed as a modular system — each layer built to solve a critical part of your customer operations, from frontlines to backend. You can engage one, two, or all three — each flexes to your scale, market, and workflow needs.


Engage360

Frontline Experience & Call Center Operations

Customer conversations, redefined.

Engage360 delivers scalable inbound and outbound call center support across English and Arabic languages. From tier-1 helpdesk to appointment scheduling, lead response, and retention campaigns — we run frontline experiences that feel local, responsive, and 24/7-ready.

Use Cases:

  • Inbound customer service
  • Cold/warm outbound calling
  • Lead qualification & follow-ups
  • After-hours & overflow coverage

WorkForge

Virtual Staffing & Operational Support

Smart talent. Integrated into your team.

WorkForge embeds dedicated offshore professionals into your daily workflows — fully aligned with your SOPs, time zones, and KPIs. Whether it's back-office support, order processing, or live chat — we help you scale without the hiring burden.

Use Cases:

  • Virtual assistants & admin support
  • Data entry & processing
  • Finance & billing support
  • Live chat & ticket handling

BackGrid

Compliance-First Business Process Outsourcing

Secure. Structured. Scalable.

BackGrid is where we handle high-stakes, compliance-sensitive workflows. From healthcare to finance and logistics, we deliver structured BPO solutions built for HIPAA, PCI, and data security protocols — with dedicated QA layers and documentation.

Use Cases:

  • HIPAA-compliant data handling
  • Claims & policy processing
  • Order-to-cash workflows
  • SLA-bound project execution
Service Architecture

From ChaosTransforms Operations

How NGT Transforms Operations

US-Based DTC Brand (E-commerce)

Problem

High abandonment rates due to delayed customer responses

Solution

24/7 multilingual inbound team via Engage360

Result

34% increase in first-contact resolution, 21% rise in repeat purchases

GCC Healthcare Provider

Problem

Sensitive patient record processing with compliance risks

Solution

HIPAA-compliant offshore claims team via BackGrid

Result

Reduced in-house overhead by 60%, ensured full data audit trails

Logistics SaaS Company (Remote Ops)

Problem

Overstretched internal team handling onboarding & ticketing

Solution

WorkForge virtual staff embedded across 2 time zones

Result

SLA compliance improved by 45%, onboarding time cut by 3 days

Financial Services Firm (Middle East)

Problem

Limited regional language support, missed SLAs

Solution

Bilingual call center with QA layers across GCC hours

Result

92% CSAT in 3 months, SLA adherence rose to 98%

Proven Results Across Industries

98%
Average SLA Adherence
45%
Faster Resolution Times
60%
Cost Reduction
92%
Customer Satisfaction
Ping In

Where We Plug In And Take
the Load Off

Whether you're overwhelmed by customer tickets, scaling your call center, or running behind on backend processes — NGT integrates directly into your workflows to keep your operations seamless, responsive, and future-ready.

Inbound & Outbound Call Handling

Handle customer calls across time zones with fluent agents trained on your scripts, processes, and CRM tools.

Virtual Back Office

From data entry and billing to appointment confirmations — NGT's virtual teams become an extension of your internal staff.

Multilingual Customer Support

Support customers in English, Arabic, or both — with fully localized agents and cultural context built in.

Overflow & After-Hours Coverage

Never miss a conversation. Our offshore teams step in exactly when your in-house capacity stops.

SLA-Driven Ticket Resolution

We operate under strict SLA commitments to ensure every issue is closed on time, documented, and tracked.

Process-Specific Staffing

Need a claims specialist? Or an order verification rep? NGT deploys trained personnel matched to your unique workflow.

Intelligent Routing & First-Line Automation

Niblo, our smart AI agent, handles routine queries and routes calls or tickets — saving your human agents for what matters.

Compliance-Backed Execution

We handle sensitive tasks (healthcare, finance, logistics) under documented protocols — including HIPAA and PCI-ready setups.

Seamless Integration

Works With Your Existing Stack

NGT integrates seamlessly with your current tools — no disruption, just enhancement. Connect your favorite platforms and supercharge your workflow.

Instant Setup

Deploy in minutes, not months

Secure Connection

Enterprise-grade security protocols

Real-time Sync

Live data synchronization across platforms

Salesforce

Customer relationship management

CRM
Salesforce

Zendesk

Customer support platform

Support
Zendesk

HubSpot

Inbound marketing & sales

Marketing
HubSpot

Freshdesk

Customer service software

Helpdesk
Freshdesk

Slack

Team collaboration hub

Communication
Slack

Asana

Work management platform

Project Mgmt
Asana